Privacy Notice |
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Team Everest is committed to giving you quality service and protecting your privacy. As part of that commitment, we gather information about our customers and website visitors so we can better serve you. Because we realize that your privacy is important to you, your privacy is also important to us. While visiting the Team Everest web site, you can be assured that we respect the confidentiality of personal information that identifies you and treat that information responsibly. As described in this Privacy Policy, Team Everest will never willfully sell or rent personally identifiable information about you or your business to any third party for their business purposes without first receiving your permission.
Important note: Notwithstanding the foregoing, by agreeing to the Team Everest General Terms & Conditions, you hereby expressly agree that Team Everest may distribute Lodge Member product and service information and personally identifiable information publicly available on the Lodge Member Site to our search engine and various other comparative shopping and search services partners, and create a database of publicly available information about you or your business to our partners with the express purpose of driving Internet user traffic to Lodge Member Sites, provided that such information is useful to the end users of the Lodge Member Sites. Public information means information available to the public on your Lodge Member Site, and may include the following: 1. Information about the products or services you offer through your Lodge Member Site. 2. Your operating hours, your business address, your URL. 3. Your business contact information, and other similar information. In no event, however, shall Team Everest disclose certain information such as your credit card number or bank account number, except by operation of law or as part of an investigation where a criminal act is suspected. Privacy Policy Acceptance By using our site, you accept the practices that are described in this Privacy Policy, which is effective as of January 1, 2007, and is part of the General Terms & Conditions governing use of this site. We may change or add to this statement from time to time. When that happens, we will post the revised statement here. Your use of our site after changes to this Privacy Policy have been made constitutes acceptance of those changes going forward. Team Everest is not responsible for the privacy policies or practices of the websites from which you access our site, sites we link to, or of any sites that are linked to our site. This Privacy Policy tells you what kinds of customer information we collect, how we use that information and with whom we may share it, and how you can access and change our information about you. If you have additional questions about Team Everest’s privacy practices or would like more information, please contact info@teameverest.net. 1. Collection You can browse the Team Everest web Sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers located in the United States. We may collect and store the following personal information: • email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers; • transactional information based on your activities on the Team Everest site (such as buying, selling, item and content information, or that relates to your account); • shipping, billing and other information you provide to purchase or ship an item; • community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us; • computer sign-on data, statistics on page views, and traffic to and from the Site; • other information, including IP address and standard web log information, and • supplemental information from third parties. (For example, if you incur a debt to Team Everest, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law. As another example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.) 2. Use Team Everest’s primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to: • provide the services and customer support you request; • resolve disputes, collect fees, and troubleshoot problems; • prevent potentially prohibited or illegal activities, and enforce our General Terms & Conditions; • customize, measure, and improve our services and the Sites' content and layout; • tell you about targeted marketing, service updates, and promotional offers based on your communication preferences; and compare information for accuracy, and verify it with third parties. 3. Using Information from Team Everest Our Sites enable you to share personal and financial information in order to complete transactions. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your information and therefore we encourage you to evaluate privacy and security policies before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users' contact, shipping and financial information in order to facilitate your transactions. When Lodge Members are involved in a transaction, they may have access to each other's name, customer number, email address, and other contact and shipping information. In all cases, you must give other users a chance to remove themselves from your database and a chance to review what information you have collected about them. You agree to use Lodge Member and/or customer information only for: • Team Everest transaction-related purposes that are not unsolicited commercial messages; • using services offered through Team Everest (e.g. insurance, shipping and fraud complaints), or • other purposes that a user expressly chooses. 4. Our Disclosure of Your Information We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that any content violates the rights of others, or protect anyone's rights, property, or safety. We may also share your personal information with: • members of our corporate family to help detect and prevent potentially illegal acts and provide joint services; • service providers under contract who help with our business operations; (such as fraud investigations, bill collection, affiliate and rewards programs and co-branded credit cards) • other third parties to whom you explicitly ask us to send your information; (or about whom you are otherwise explicitly notified and consent to when using a specific service) • law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity; (In such events we will disclose name, city, state, telephone number, email address, account history, and fraud complaints.) and, • other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.) Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity. 5. Visitor Information Personal information is not required to access or navigate around the site. However, you will be asked to register and provide personal information if you want to make a purchase or post a message. Personal information is also required to request information or assistance from us or to take advantage of certain optional features of our site such as our E-mail-a-Friend program, contests or sweepstakes and employment opportunities. If visitors do wish to share their personal information over the internet, they are free to look for products on the Team Everest site and place a telephone order by calling 801-224-9790. We respect the confidentiality of all personal information as described in this Privacy Policy whether it is received via the telephone or the Internet. 6. Cookies We use "cookies" (small files placed on your hard drive) on certain pages of the Site to help analyze our web page flow, customize our services, measure promotional effectiveness, and promote trust and safety. A few important things you should know about cookies are that: • We offer certain features that are only available through the use of cookies. • We use cookies to help identify you and maintain your signed-in status. • Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. • You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Sites. • You may encounter cookies from third parties on certain pages of the Sites that we do not control. (For example, if you view a web page created by another Lodge Member, there may be a "cookie" placed by that web page.) 7. No spam, spyware or spoofing We do not tolerate spam. Make sure to set your Team Everest contact preferences so we communicate to you as you prefer. You are not licensed to add anyone, even someone who has purchased an item from your site, to your mail list (email or physical mail) without their express consent. To report Team Everest related spam or spoof emails to Team Everest, please forward the email to &&&&@teameverest.com. You may not use our communication tools to send spam or otherwise send content that would violate our General Terms & Conditions. We do filter and automatically scan messages before they are sent for viruses and other illegal or prohibited content but do not permanently store email messages sent through these tools. If you send an email to an email address that is not registered through Team Everest, we do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses. 8. Security Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. 9. Account Protection Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your Team Everest password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Team Everest and change your password. 10. Accessing, Reviewing and Changing Your Personal Information You can see, review and change most of your personal information by logging into the Team Everest web site. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our General Terms & Conditions, and take other actions otherwise permitted by law. 11. Third Parties Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers, or sellers on Team Everest’s site or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. Since Team Everest does not control the privacy policies of third parties, you are subject to the privacy policies of those third parties. We encourage you to ask questions before you disclose your personal information to others. 12. Frequently Asked Questions What personal information do we collect about Team Everest web site users? Lodge Member, and all other users of the Team Everest web site, information is gathered so we can better serve you, and we make reasonable efforts to insure the security of your personal information and to treat that information responsibly. We collect the personal information that our customers give us when they choose to purchase a product from Team Everest or use our site. For example, when you register with Team Everest we will ask you to provide your name, e-mail address, physical address and telephone number. If you purchase a product, we will also ask you for financial information such as your Team Everest or other credit card number and a shipping address. Registration with Team Everest is required to make a purchase or post a message on any of our Community Forums. Similarly, we will ask you for contact information if you use our E-mail-a-Friend program, or if you request that Team Everest send you E-newsletters or other promotional notices or seek information or assistance from us. Your use of certain optional portions of this site such as contest or sweepstakes entries and employment applications, may involve our collection of additional personal information about you, including your social security number. What other kinds of customer information do we collect? If you ask us to ship a purchase to somebody else or you use our E-mail-a-Friend program, we will ask you for the name and address or e-mail address of the person to whom you are sending or recommending the product, as well as your name and contact information. Our system also keeps track of which browser and Internet Provider (IP) you use to access our site. In addition, to help us understand the use of our site by our visitors and improve your shopping experience, we automatically collect information as to how you were directed to the site, how you navigate around it and what products you browse, as well as your purchasing activities. For further information see section on Collection above. How do we collect this information? When you register with Team Everest, we compile the personal information you give us about yourself into an individual profile. We add other personal information about you to that profile as you give it to us. We also collect information about your purchases and other uses of our site as they are made. We gather other information through the use of cookies and web beacons. How do we use cookies and web beacons? Cookies are pieces of text that allow a website to store on your own computer an identification code associated with you which can later be retrieved and associated with your visit to the site. Session cookies terminate shortly after you close your Internet browser. Persistent cookies are stored on your hard drive until they expire or are deleted. Both types of cookies enhance our ability to serve you by recalling information about you such as your password, shopping preferences and shopping cart. This saves you time on your next visit to our site and personalizes your shopping experience. We understand that not everyone wants to permit the use of cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting cookies and how to disable cookies, but we recommend that you leave cookies turned on so that you can take full advantage of the shopping features available on our site. For more information see section on Cookies above. Web beacons are small, transparent graphics that are placed on web pages to track how visitors arrive at a site and what they do there. We use web beacons to track customers’ browsing activities at our website and to compile sales and statistical data. For example, beacons let us know when a purchase is made on our site by an advertisement we placed on a third party’s website. This information assists us in managing our site and enhancing your shopping experience. How do we protect customers’ personal information? In order to protect you, Team Everest uses encryption and network security technology to protect your data from unauthorized third parties. Team Everest uses a secure certificate to protect your data and secure your transactions. We encrypt all your personal information, including your credit card number, name, and address, as it is transmitted over the Internet. We maintain the servers that store this information in a locked facility with restricted access. We also truncate your credit card number to the last four digits when we communicate with you about your order. How do we use information about our customers? We use your personal information to process your orders. This includes for example, contacting you to confirm your order, fulfilling the order and shipping it. We may also contact you if we want to communicate with you about your order. Additionally, we will use your contact information to send you E-newsletters or other promotional notices, or to respond to requests for information or assistance from you. If you choose to participate in certain optional features of our website such as our E-mail-a-Friend program, contests or sweepstakes and employment applications, we will use your personal information to administer and manage those features. We may also use your personal information to improve our service to you and for other business purposes. For example, we periodically review customer information as part of servicing our accounts. We may also contact you to inform you of the services that we offer and to gather information about how we can improve them. Finally, we analyze information we obtain from cookies and web beacons concerning our customers’ access and navigation of our site and their browsing and purchasing activities to improve our services and enhance our customers’ shopping experiences. How do we share customers’ personal information with third parties? In order to process your orders and requests, we make your name, address, and sometimes your e-mail address or telephone number available to other entities such as credit card companies and package delivery services (for example, American Express, Visa, UPS, and USPS). Similarly, if your order is shipped directly from Team Everest affiliate manufacturers, or offered by Team Everest in conjunction with another company, we will share personal information about that order with the other company. We may use third party agents, consultants and contractors to perform business functions on our behalf, including customer service, account servicing, customer research, marketing, provision of IT services and records maintenance. We give these entities access to our customers’ personal information to perform these functions for us and do not authorize them to use that information for any other purpose. Additionally, we share personal information about you when you voluntarily use certain optional features of our site. If you ask us to send a particular product to a friend or use our E-mail-a-Friend program, we will tell that person we are sending the product or e-mail at your request. If you participate in a contest or sweepstakes or submit an employment application, we may share the information you submit with others assisting us in the administration of that feature. If you post a message for inclusion on any of our Community Forums, the contents of that posting will be available to all other participants and will be accompanied by your user name. It is possible that Team Everest or part of its business or one of its affiliates could merge with, acquire or be acquired by another business entity and your personal information could be among the assets transferred. If this occurs, you will be notified of the change by e-mail or notice on this site. We reserve the right to share personal information about you with our affiliates in the course of our business operations. We also reserve the right to share personal information about you as required by law or in cooperation with legal authorities and to enforce the General Terms & Conditions governing use of this site or to protect the rights, property, or safety of Team Everest and its customers. For more information see Third Parties section above. How do we share other customer information with third parties? We may share non-personal non-individually identifiable (aggregate) information about our customers with the group of people with whom we share personal information, as well as with other third parties such as vendors, advertisers and marketing firms. How can visitors to our site check or change the information we collect about them? You can always review your personal profile at Team Everest and correct or update it by going to the My Account area on our website. You can also change personal information such as your shipping address or payment method when ordering. You can subscribe to or unsubscribe from E-newsletters and other promotional notices by notifying us at info@teameverest.net. Our Customer Service Representatives are also ready to assist you in checking or changing your personal profile or removing your name from our contact lists. You can reach them through info@teameverest.net or by calling 1-801-224-9790 or writing to Team Everest, Inc., Customer Service, 727 N 1550 E Ste 175, Orem, UT 84097. You can opt out of Team Everest’s use of cookies to recall information about you by setting your browser not to accept cookies or to disable cookies. You cannot access or change the non-personal information that Team Everest collects. However, you can opt out of the process by which certain categories of information are collected contacting us using the above methods. Do we collect personal information from children? Our site is not intended for use by children, and our General Terms and Conditions require that you must be at least 18 years old to use the site. In addition, we do not solicit or collect information from anyone who tells us that he or she is under 18 years of age Copyright © 2007 Team Everest, Inc. All rights reserved |
